When I @mention and type the Name I get plenty of name to choose from Instead of the Only the Active/licensed Gainsight user.
I checked user Management setting and could see lot of user are active those who don't have the gainsight license assigned to them.
1.How do I limit the users to fetch the only licenced user and not all active users?
2. I found many user are active in the Gainsight, however, inactive in Salesforce, I know that the Gainsight Connect job doesn't sync the data for inactive users and hence they remain Active in Gainsight. How do I find the Inactive users in salesforce and Gaisight and mark them Inactive in Gainsight.
Thank you
New Idea
@mention in Timeline shows plenty of users to choose from, we need the only among Active/licensed user.
+1@abhijeet_bakare sorry for the inconvenience, active users in the Gainsight and inactive in Salesforce is an issue in multiple areas of the product. Our product team is looking into it.
@pgeorge what do you say??
@pgeorge what do you say??
+5I have a rule that updates users to inactive since we have thousands of external contacts that are considered users in SFDC and I'd rather not have someone accidentally send an @mention to someone outside the org.
Hi @john_apple
Thank you for the response.
Can you please post a short description how the rule is created?
I can try that if that solve my requirement.
Thank you for the response.
Can you please post a short description how the rule is created?
I can try that if that solve my requirement.
+5Sure thing @abhijeet_bakare
Here's the Logic of the query, User Object in MDA filter IsActiveUser equal True and Email does not contain our domain:
Then the action is to Load to User:
Similiarly, we have rule to set a User as Active if they do have an address at our domain and their manager field is not set to Null (former employees have no manager)
Here's the Logic of the query, User Object in MDA filter IsActiveUser equal True and Email does not contain our domain:
Then the action is to Load to User:
Similiarly, we have rule to set a User as Active if they do have an address at our domain and their manager field is not set to Null (former employees have no manager)
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