We've researched the common reasons for a low survey response rate and compiled them within the document "Reasons for Low Survey Response Rate" which is linked below. In addition to listing these common reasons, we've also suggested solutions to these problems that can be achieved within the Gainsight product.
Please feel encouraged to comment with any suggestions you might have for this list. We will do our best to apply any feedback you might have.
https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Reasons_for_Low_Survey_Response_Rate
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New Support Docs: Top Reasons for Low Survey Response Rate
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