On November 29, Gainsight will release a lot of important product enhancements. We’re also hosting a live demonstration of the new functionality on Dec. 1 from 8:30am - 10:00am Pacific -- click here for more details and to sign up! (The webinar is primarily for Gainsight Admins, although others are welcome.)
Starting with November’s release, we’re changing how we upgrade Sandbox environments. This week we’ll upgrade Sandbox orgs with a beta release version prior to the final release. Click here for more information.
Here’s a sneak peek at some of the enhancements included in the November release:
- Custom Cockpit List Views: users can save their favorite filtered views of CTAs in Cockpit
- Survey & CoPilot enhancements make it easier to close the feedback loop
- Custom C360 page layouts: configure up to 11 different C360 page layouts and apply them to different Accounts and for different Users
- Customer360 Timeline (Beta): users can log updates, calls, meetings, or emails in the form of an activity on the new C360 Timeline page
- Report Builder improvements including Freeze First Column in tabular reports, filter by current user and other users, and export reports built with Data Spaces into PPTs
- CoPilot Power Lists and Outreach creation for internal SFDC users; as well as CSV file import of emails ID’s into Power Lists
- Gainsight Connect (Beta) for importing SFDC data into standard MDA objects from Account/Customer Info, Company, Relationships, and User
- Export a snapshot of your Gainsight configuration, including Rules and Objects
