2016. Submit your questions to this thread and we'll add them to our
topics list below!
To register for this session, please click here.
Current Topic List:
- TBD
questions and link portions of the video for those who could not attend.
Admin Office Hours - March 17th, 2016
This thread is for the Admin Office Hours session for Thursday March 17th,
2016. Submit your questions to this thread and we'll add them to our
topics list below!
To register for this session, please click here.
Current Topic List:
questions and link portions of the video for those who could not attend.
2016. Submit your questions to this thread and we'll add them to our
topics list below!
To register for this session, please click here.
Current Topic List:
questions and link portions of the video for those who could not attend.
1 person likes this
The registration page for this says that the time is Friday 3/18 @ 2am-3am EDT. Is this actually at Thursday 3/17 @ 2pm-3pm EDT?
1 person likes this
Thanks Dave ... simple correction (AM vs PM).
Unfortunately can't make this one. Are the office hours always on Thursdays @ 2-3pm EDT?
Yes, typically. We're open to scheduling alternative sessions to spread out times. Open to suggestions!
That works great! Just want to bookmark it for next week. Thanks!
The main thing that I would like to discuss is the Scorecard. There is a "Today" point in time on the historical view. I would like to discuss how that populates and how to report on it.
I would like to cover the below question: I would like to add a rule in which it automatically calculates
the following for the customer’s scorecard:
Set customer’s ‘support’ scorecard to green if:
70% of the total tickets submitted have a priority ticket of
High or Urgent
The formula will be for EACH customer:
% of tickets submitted with a priority ticket of High or Urgent
= (# of ticket priority is High or Urgent for the customer) / (total tickets
with a ticket status of open or new or pending submitted by the customer)
the following for the customer’s scorecard:
Set customer’s ‘support’ scorecard to green if:
70% of the total tickets submitted have a priority ticket of
High or Urgent
The formula will be for EACH customer:
% of tickets submitted with a priority ticket of High or Urgent
= (# of ticket priority is High or Urgent for the customer) / (total tickets
with a ticket status of open or new or pending submitted by the customer)
please confirm the next office hour is at 3/31 and the time and contact information
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