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View a cumulative NPS score vs. individual response on the NPS tab

  • August 10, 2017
  • 1 reply
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michael_sweeney
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The issue that brings up this question is, I am speaking with a customer that has multiple thousand people in every account so they don't want all of those to show up individually. The would like to see a cumulative score in that account instead of seeing 2000-3000 responses. Beside a report could there ever be an option to show cumulative score on the NPS tab?

Best answer by abhishek_sivaraman

Hi,

Can they use the NPS Widget in Summary Section and use for this? They can choose to do average of the NPS responses and view a single number for the customer. More details here - https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/...

Thanks
Abhishek S
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abhishek_sivaraman
Hi,

Can they use the NPS Widget in Summary Section and use for this? They can choose to do average of the NPS responses and view a single number for the customer. More details here - https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/...

Thanks
Abhishek S

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