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Question

Latest NPS Score in Customer Info

  • November 13, 2016
  • 6 replies
  • 104 views

aviv_caspi
  • Contributor ⭐️⭐️⭐️⭐️
  • 38 replies
Hi There,



There is a field in the Customer Info object called 'Latest NPS Score'. I would like to know if the field is being updated automatically with the latest score whenever we get a response or should I create a rule in order to store data in this field?



Thanks much,



Aviv.

6 replies

rajesh_yaddanapalli
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Hey Aviv,



This field is not populated automatically, you will have to create a rule to update this field.



Thanks,

Rajesh

aviv_caspi
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  • Contributor ⭐️⭐️⭐️⭐️
  • 38 replies
  • November 13, 2016
Thanks! 🙂

aviv_caspi
  • Author
  • Contributor ⭐️⭐️⭐️⭐️
  • 38 replies
  • November 14, 2016
Rajesh,



Do you know why I can't find this field in the Rules Engine and Report Builder?




jam
  • Contributor ⭐️⭐️⭐️⭐️
  • 32 replies
  • November 21, 2016
Hey Aviv, did you figure this out? I am hoping to do the same thing!



Thanks!

Jill

aviv_caspi
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  • Contributor ⭐️⭐️⭐️⭐️
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  • November 21, 2016
@Jill, nope.. I still don't know why this field is missing.



I added a new field with the same name to the Customer Info object and I'm using this field instead.

jitin_mehndiratta
You can refer to the below post to see how you can fetch the latest NPS score and load to customer Info using Bionic rules:

https://community.gainsight.com/gainsight/topics/how-to-fetch-latest-nps-score-from-nps-survey-respo...

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