As a CSM I need to log activities and emails according to my client's time zone so I can reference the time in a meaningful way to my clients.
Acceptance criteria:
Convert times entered in my local time zone to the client's time zone
Display both times in Activities and CoPilot
Allow a toggle between my time zone and client local times in Global timeline
Examples:
My client on the west coast and I am on the east coast.
1. I refer the client o an email was sent in the time according to my time zone. The client is unable to find an email at that time because of the difference in time zone.
2. I refer to a meeting from Activities in eastern time and the client thinks they did not attend because they do not see any meeting at that time on their calendar.
Time zone conversion
+12
+1Hi Angela, I understand your concern ,as per me handling time zones is really a bit complex, I am not good at helping on time zones specific.
Redirecting this to our Product Manager to check the possibilities .
Thanks for posting!
Redirecting this to our Product Manager to check the possibilities .
Thanks for posting!
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