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Rule Chain UI

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smorrisgainsightcom
  • smorrisgainsightcom
    smorrisgainsightcom

smorrisgainsightcom
I've set up a few rule chains for my customers, and there are two pieces of feedback about the UI I was wondering if we'd thought about.



1.  The calendar icon when running a rule chain manually does not allow you to click in and choose a date for rule execution.







2.  The date format is fine if we are only accepting YYYY-MM-DD, however is it possible to add text saying this up front as opposed to only getting this error message when inputting a different date format?  Non-rule chains are in MM-DD-YYYY, so perhaps consistency between the two would be ideal as well.



3.  A question about how the email notifications are sent with this.  I looked into the headers of the emails I received after running a rule chain.  It consists of 4 rules, however I got 2 success emails for the rules, then a rule chain succeeded email then another 2 emails about rules succeeding.  Is this intended behavior?







Thanks!

2 replies

lila_meyer
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  • Gainsight Employee ⭐️⭐️⭐️
  • 1447 replies
  • April 19, 2016
Sundar, can you please comment on Scott's observations? If things are working as intended, some of this should be added to our rule chain doc.

sundar
  • Expert ⭐️
  • 534 replies
  • April 20, 2016
#1 This is a known issue with this release, the calendar will be fixed.

#2 Assuming the above will be fixed, the severity of this goes down. None the less we need to standardize to MM-DD-YYYY and show that in grey in the background. Will also be addressed in next release

#3 Yes, that is how it is going to be for a while. The emails were triggered in the right order but no guarantee that it gets delivered in the same order. I assure that it got executed in order one after the other.

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