New Idea
Providing ways to further customize usage reports for customers
I've been getting this request from several customers:
How can we customize the usage reports that we get from you (e.g. Gainsight) or that we send to our own customers.
When common use case for example is not only showing activity by user, but further categorizing users into different teams/regions and send the relevant report to the relevant client contact.
I know this might be somewhat addressed by the Customer Portal feature that might be coming at some point, but wanted to see if there is a different way to address this in the meantime.
How can we customize the usage reports that we get from you (e.g. Gainsight) or that we send to our own customers.
When common use case for example is not only showing activity by user, but further categorizing users into different teams/regions and send the relevant report to the relevant client contact.
I know this might be somewhat addressed by the Customer Portal feature that might be coming at some point, but wanted to see if there is a different way to address this in the meantime.
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