Question
Outdated Support Documentation
This isn't product-related, but something I think affects a customer's ability to help themselves within the product.
When researching capabilities or features, I've noticed that old, outdated support documentation is still accessible online. Without the ability to order documents newest first, it gets confusing as to which document has the most up to date information. Even with the most recent documentation, I've found that information isn't updated to reflect product enhancements, which aren't kept in the same document library. This can become confusing if users have to look in several areas to find the right answer.
When researching capabilities or features, I've noticed that old, outdated support documentation is still accessible online. Without the ability to order documents newest first, it gets confusing as to which document has the most up to date information. Even with the most recent documentation, I've found that information isn't updated to reflect product enhancements, which aren't kept in the same document library. This can become confusing if users have to look in several areas to find the right answer.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.