It’s nice that for Ranks you can trigger a private message; it would be good to have that options via the API as well.
Use case: building custom onboarding workflows (or other use cases) where the community manager sends an automated message based on select criteria.
+4An alternative to doing this with the API would be to add this functionality into Gainsight Journey Orchestrator
+1
+7this idea should be merged into this one:
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