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Gainsight PX - Feedback Form or Forward Survey respones

Related products:PX Engagements

  • Helper ⭐️⭐️
  • 64 replies

If the following is correct, and the feedback form does not contain all of the user, account and global context values - they should be available to be added by developers.

 

 

We would like to use GainsightPX to create a support ticket while the users are in product.

We have added very valuable information to gainsight that is not accessible by this simple form.

 

Has anyone come up with another solution / option which I have not found yet?

 

It seems as if our two options are:

  1. create, use the feedback form with the restrictive data available - and I do not see the globalContext data in the view - is this a mistake?
    1. Type of issue: Support
      Description: xxx
      User email: 
      User id: 
      Account: 
      Account id: 
  2. create, reuse a survey → which we cannot auto-forward to support (webhooks don’t seem to be an option yet either)
    1. Last associated Account id
      Account Name
      Type
      Identify Id
      Last Seen Date
      Sign-Up Date
      Roles
      Email Unsubscribed
      Localization Language
      Active Product
      Launch Type
      Accessed Via Integration
      Is Throttled
      API Product
      Environment
      Global Context accessedViaIntegration
      Global Context activeProduct
      Global Context apiProduct
      Global Context assignmentId
      Global Context assignmentName
      Global Context classId
      Global Context classTitle
      Global Context consumerFamily
      Global Context id
      Global Context isThrottled
      Global Context localizationLanguage
      Global Context ltiLaunchUrl
      Global Context ltiVersion
      Global Context role
      Global Context tii_app_key
      Global Context tii_launch_url
      Account Account ID
      Account Name
      Account Last Seen Date
      Account Create Date
      Account Parent Group Id
      Account Parent Group Name
      Account Grade Book Admin Enabled
      Account Discussion Boards Admin Enabled
      Account Paper Deletion Requests Admin Enabled
      Account AIW Indicator Admin Enabled
      Account Online Grading Admin Enabled
      Account SWS Instructor May OptIn
      Account License Name
      Account Similarity Report Admin Enabled
      Account Translated Matching Admin Enabled
      Account SWS Account May OptIn
      Account Anonymous Marking Admin Enabled
      Account Peer Mark Admin Enabled
      Account Grammar Check Admin Enabled
      Account Account Language

 

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