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Issues with community newsletter email

  • May 13, 2024
  • 1 reply
  • 25 views

  • Contributor ⭐️⭐️⭐️
  • 13 replies

I recently sent out our first monthly newsletter to community members and design issues were noticed in that email. When I sent the test email to admins, everything looked fine. I have attached a snapshot of it for your ref. When we launched the campaign, the email just looked too wide at the receiver’s end. Has anyone experienced this? Wondering what I did wrong here. 

This is the test email snapshot where banners look fine 👇🏽

 

This is the final email that was delivered to community members and you can see the hero banner looks too wide 👇🏽

 

1 reply

Kenneth R
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  • Gainsight Community Manager
  • 428 replies
  • May 15, 2024

Hey @VarshaAhir - I would love to dig into the HTML of your email campaign with you, but that’s very hard to do based on what I can see here.  So I’m afraid I’m going to have to offer you the least satisfying recommendation that we have available here in the community 😅, which is to get in touch with our Support team.  They’ll be able to look at the specifics of your email campaign to determine what happened here.


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