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How do I remove [MARKETING} that shows in the subject of the email template I create?


jessica_menius
How do I remove [MARKETING} that shows in the subject of the email template I create?

Best answer by manmeet_dosanjh

Yeah you can change the From email address directly within the "Outreaches" section of CoPilot. Which is separate from where you create the email template. 

Are you using CoPilot for this or Email Assist? 

To change the subject line, you can edit directly from the email template. See screenshot.

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8 replies

manmeet_dosanjh
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Hi Jessica,

Could you send a screenshot of the email template?

jessica_menius
  • Author
  • Contributor ⭐️
  • 2 replies
  • April 16, 2018


jessica_menius
  • Author
  • Contributor ⭐️
  • 2 replies
  • April 16, 2018
Also, can you change the sender so it would be coming from a personal email and not the no-reply email?

manmeet_dosanjh
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Yeah you can change the From email address directly within the "Outreaches" section of CoPilot. Which is separate from where you create the email template. 

Are you using CoPilot for this or Email Assist? 

To change the subject line, you can edit directly from the email template. See screenshot.


lila_meyer
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  • Gainsight Employee ⭐️⭐️⭐️
  • 1447 replies
  • April 18, 2018
Hi Jessica, 

As Manmeet pointed out, these are all configurable options in the Outreach itself. There are detailed guides depending on which feature you're using:

dan_ahrens
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  • Expert ⭐️⭐️⭐️
  • 1984 replies
  • April 18, 2018
Hi Jessica,

Many corporate spam filters will prefix or append a tag like [marketing] or [spam] to emails that the filter suspects might contain content of that type. This is not something that Gainsight sets, though as Manmeet mentioned, there are steps you can take to minimize the chance that the spam filter will tag your email outreaches in that way. 

sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • April 19, 2018
Hi Manmeet, I really appreciate your quick response here! Thanks! 

manmeet_dosanjh
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Of course, always happy to help. Thanks!

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