US Admin Office Hours - 3/7/19

Hey Spencer, I've built out an NPS survey and a rule in programs, journey orchestrator. Hoping we can run through it a bit to ensure i've built it out correctly - our contacts are clean in sfdc.

If a rule like this one <https://wordstream--jbcxm.na66.visual.force.com/apex/JBCXM__rulesmanager#v2/rule/0941d478-184a-4f40-9593-185afac3be22/setupInfo> (you should be able to log in as Support) which returns multiple values that look like this:

Is it possible to include all of those in the score description using tokens in a comment field?



Currently, I'm running this test and it seems to just pick the same AdSpendAvenue token over and over, when it should be all three (different) values:

When I have these tokens used in the comments:



Using WordStream with:



${AdSpendAvenue} | ${MAX:Spend Amount} | ${MAX:Keyword Level Tracking Calls}



${AdSpendAvenue} | ${MAX:Spend Amount} | ${MAX:Keyword Level Tracking Calls}



${AdSpendAvenue} | ${MAX:Spend Amount} | ${MAX:Keyword Level Tracking Calls}



See you at 2pm EST 🙂 !

Hi Spencer,



Building on my question from last week, I am looking to build a trending report of health scores across our accounts for an executive dashboard.



Just like this:



https://support.gainsight.com/Reports_and_Dashboards/Examples_and_Tutorials/Configuring_Dashboards_for_the_VP_of_Customer_Success



Help please!



Thanks,



Karin

Hey @spencer_engel , after i added the bounty type to my report, the filter is bringing in 0 records. Any idea why this might be?

@tony_tao Can you try again? Sometimes when syncing a new field into GS Connect, you need to run it from a date in the past the first time, which I did on your behalf. The filter should now produce results.

Thanks so much! It looks like it worked.

Hey Spencer, I ran into an error when trying to pubish my program for the "NPS Survey"​



The error I'm getting is "survey used in program is not published yet"



I published the survey in "survey's" it's the only we we have published. I'm not sure what survey needs to be published so I can publish and schedule the program. Any idea what this may be?

Not sure. We can either take a look during office hours, or if you need a quicker answer, please submit a support ticket.