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New Idea

Allow multi picklist and field labels to be editable within CSQL Description

Related products:CS Renewal Center & CSQL

alizee
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  • 664 replies

Hey

As part of our CSQL implementation, we want leverage the Description field built-in capabilities to parse CS profile information over to SFDC.

But we can’t because:

  1. We cannot rename field labels of the fields we bring in. For example “Current Score” (for Current Health Score) is not explanatory for Sales. We should be able to rename labels like we are in other areas of the platform.
  2. We cannot re-order the fields in each category (they are displayed in the order they were added, which may have been alphabetical but it doesn’t make sense)
  3. We cannot leverage - drumroll - multi-select picklists in the description (why? We could very well display them as they are displayed in reports with semi-colon separators). Our customer profile is made of quite a lot of these multi-select picklists so we need to be able to leverage those. 

Asking for these to become a thing! 

Thanks

A

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