NPS Best Practices: Questions, Processes, Feedback

Hi Lane, this is a great topic to get the Community talking about! You're probably aware of Gainsight's advice in these areas, but just in case, I wanted to let you know about these resources:

How & When to Send Surveys webinar recording & PPT (March 9, 2016)
Survey and NPS Best Practices webinar recording (July 2015)
Survey Program Best Practices article

Hi Lane,
I know other customers will chime in with their own observations and experiences, but we have two webinars that might interest you, as your questions are addressed in the content.

Here is the link to a webinar I did last year entitled Survey Best practices & NPS: http://access.gainsight.com/20150709-survey-and-nps-best-practices/

And here is the link to the one Easton Taylor and I did last week, called When & How to Send Surveys: https://vimeo.com/158397520 

Tracy