We’re thrilled to announce the launch of our brand-new self-paced course: "PX: Knowledge Center Bot 2025"—now available in Gainsight University!

Whether you’re a product manager, PX admin, or customer success pro, this course is your go-to guide for building smarter, more personalized in-app guidance experiences using the reimagined KC Bot.

This course takes you step-by-step through the enhanced KC Bot experience, redesigned to be more powerful, intuitive, and scalable. You’ll learn how to:

• Use the new modular, widget-based editor to create dynamic and personalized experiences

• Manage content centrally with the revamped Content Library

• Build and target task lists to guide users through onboarding and key workflows

• Display contextual recommendations based on user behavior or attributes

• Customize bot appearance with the new Design tab

• Configure audience rules and environments in the simplified Target tab

• Use JavaScript functions for custom bot-triggered actions

• Preview changes in real time and launch bots with confidence

Head over to Gainsight University and enrol. Let’s elevate your in-app experience—one widget at a time.

Have questions or feedback? Drop a comment below—we’d love to hear from you!