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Coming Soon - New Customer Success Operations Training & Certification!

lila_meyer
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  • lila_meyer
  • Gainsight Employee ⭐️⭐️⭐️
  • 1447 replies

Gainsight is proud to be the first in the industry to offer a new training course and certification dedicated specifically to Customer Success Operations. The course is designed to support your organization in standing up a new CS Ops function, or accelerate your current efforts! To help your team standardize and systematically promote success with your end customers, we’ve included frameworks, templates, and best practices that you can immediately apply to your business.

We partnered with seasoned CS Ops professionals to develop the program, and we’re thrilled to feature a variety of voices in the curriculum, including @matthew_lind @seth @edgar_ramirez @emiliadanzica and @sonamdabholkar. 

The new course is part of Gainsight’s Pulse+ training and certification program and will be available on May 1st. If you don’t have a subscription yet, now is the time to check out our industry recognized program featuring professional development for CSMs, CS Leaders, and now CS Ops!

To hear more about the value you can expect to get from this new training course, check out a 2-minute video intro below:

https://vimeo.com/816726013

 

Lila Krutel, Dir. Global Education Services
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    19 replies

    gunjanm
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    • gunjanm
    • Expert ⭐️
    • 523 replies
    • April 17, 2023

    Super exciting!

    Gunjan
    matthew_lind
    lila_meyer
    waynedilworth
    7 people like this
    • matthew_lind
      matthew_lind
    • lila_meyer
      lila_meyer
    • waynedilworth
      waynedilworth
    • A
      abhijeetbakare
    • romihache
      romihache
    • alizee
      alizee
    • Molly.McQ
      Molly.McQ
    Molly.McQ
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    • Molly.McQ
    • Helper ⭐️
    • 70 replies
    • April 17, 2023

    This is great! Really looking forward to further details. 

    matthew_lind
    lila_meyer
    romihache
    4 people like this
    • matthew_lind
      matthew_lind
    • lila_meyer
      lila_meyer
    • romihache
      romihache
    • corey.henningsen
      corey.henningsen
    saltamash
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    • saltamash
    • Helper ⭐️⭐️
    • 63 replies
    • April 17, 2023

    Excited!! 1st May can't come soon enough.

    matthew_lind
    lila_meyer
    romihache
    4 people like this
    • matthew_lind
      matthew_lind
    • lila_meyer
      lila_meyer
    • romihache
      romihache
    • alizee
      alizee
    romihache
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    • romihache
    • VIP ⭐️⭐️⭐️⭐️⭐️
    • 412 replies
    • April 18, 2023

    Woooo, sounds awesome!!! Super excited about it!

    Continuous improvement is better than delayed perfection
    lila_meyer
    alizee
    Molly.McQ
    3 people like this
    • lila_meyer
      lila_meyer
    • alizee
      alizee
    • Molly.McQ
      Molly.McQ
    C
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    That’s fantastic!

    lila_meyer
    1 person likes this
    • lila_meyer
      lila_meyer
    alizee
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    • alizee
    • VIP ⭐️⭐️⭐️⭐️⭐️
    • 646 replies
    • April 18, 2023

    That sounds super ambitious and exciting @matthew_lind. You enthusiasm is contagious. I look forward to getting started.

    @lila_meyer I hope it gets published May 1st at a friendly APAC and EMEA time so that those of us for whom May 1st is a bank holiday can make the most of the bank holiday 😃 and spend the day (and more by the looks of it) on this.

    If you don’t want to make mistakes, don’t do anything. If you want to learn, ask questions and make mistakes, except in construction because they’re the most expensive part of building.
    matthew_lind
    A
    romihache
    3 people like this
    • matthew_lind
      matthew_lind
    • A
      abhijeetbakare
    • romihache
      romihache
    A
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    Excited! can’t wait to hear more on this!

    Abhijeet Bakare
    matthew_lind
    lila_meyer
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    • matthew_lind
      matthew_lind
    • lila_meyer
      lila_meyer
    sagan_sherlin
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    • sagan_sherlin
    • Helper ⭐️⭐️
    • 280 replies
    • April 18, 2023

    Woohoo! Awesome to have included @matthew_lind @seth @edgar_ramirez @emiliadanzica and @sonamdabholkar included as voices! Amazing people!

    Can’t wait to add a new badge! Gotta collect em’ all!

    matthew_lind
    lila_meyer
    heather_hansen
    4 people like this
    • matthew_lind
      matthew_lind
    • lila_meyer
      lila_meyer
    • heather_hansen
      heather_hansen
    • sonamdabholkar
      sonamdabholkar
    lila_meyer
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    • lila_meyer
    • Author
    • Gainsight Employee ⭐️⭐️⭐️
    • 1447 replies
    • April 18, 2023

    @alizee The Pulse+ curriculum is all available on-demand, so subscribers can take the training at their convenience. Please let me know if you have any questions! 

    Lila Krutel, Dir. Global Education Services
    kisha1515
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    • kisha1515
      kisha1515
    alizee
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    • alizee
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    • 646 replies
    • April 18, 2023

    @lila_meyer yes, but do we know approx what time of the day on May 1st this will be available (since it’s a new platform)? 

    If you don’t want to make mistakes, don’t do anything. If you want to learn, ask questions and make mistakes, except in construction because they’re the most expensive part of building.
    lila_meyer
    1 person likes this
    • lila_meyer
      lila_meyer
    lila_meyer
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    • lila_meyer
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    • Gainsight Employee ⭐️⭐️⭐️
    • 1447 replies
    • April 18, 2023

    @alizee It should actually be available a few days earlier (in kind of a soft launch mode), but I will come back here and confirm!

    Lila Krutel, Dir. Global Education Services
    alizee
    1 person likes this
    • alizee
      alizee
    Padolfi
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    • Padolfi
    • Contributor ⭐️⭐️⭐️⭐️
    • 26 replies
    • April 19, 2023

    Wow this seems reaaally cool and actually would address A LOT of my doubts 😁

    Padolfi
    matthew_lind
    lila_meyer
    heather_hansen
    4 people like this
    • matthew_lind
      matthew_lind
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      lila_meyer
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      heather_hansen
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      alizee
    jenlpro
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    • jenlpro
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • 54 replies
    • April 21, 2023

    SO exciting!!! Can’t wait to take this course! Such a strong group of collaborators on this launch 👏🏻

    matthew_lind
    lila_meyer
    2 people like this
    • matthew_lind
      matthew_lind
    • lila_meyer
      lila_meyer
    bmayden
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    • bmayden
    • Contributor ⭐️⭐️⭐️⭐️
    • 36 replies
    • April 21, 2023

    Omg so exciting!!! Look at that Rockstar @matthew_lind !!! Killing it! 

     

    matthew_lind
    lila_meyer
    2 people like this
    • matthew_lind
      matthew_lind
    • lila_meyer
      lila_meyer
    J
    • jenicanelson
    • Contributor ⭐️
    • 1 reply
    • April 24, 2023

    Hi @lila_meyer is it possible to pay for this course without subscribing to all of Pulse+? I am just in CS Ops so the other courses that are CSM specific aren’t super valuable to me. Thanks for any options you can share!

    lila_meyer
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    • lila_meyer
    • Author
    • Gainsight Employee ⭐️⭐️⭐️
    • 1447 replies
    • April 24, 2023

    Hi @jenicanelson At this time, the CS Ops course is only available as part of the all-inclusive subscription offering. If you’re interested in purchasing just for yourself, feel free to email me to discuss some options: lmeyer@gainsight.com

    Lila Krutel, Dir. Global Education Services
    J
    1 person likes this
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      jenicanelson
    benwanlessmenlo
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    • benwanlessmenlo
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • 115 replies
    • April 24, 2023

    Wowza! This course sounds amazing!

    lila_meyer
    1 person likes this
    • lila_meyer
      lila_meyer
    lila_meyer
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    • lila_meyer
    • Author
    • Gainsight Employee ⭐️⭐️⭐️
    • 1447 replies
    • April 28, 2023

    @alizee and friends,

    We are live in soft launch mode on pulseplus.gainsight.com now. If you have an active subscription with Pulse+, you can start taking the CS Ops training! 😁 

    Assuming you did not just buy your subscription today, you will need to click “Forgot Password?” to reset your password and login with your email address. (If you purchase a new subscription, you can disregard this step.)

    We’re still filling in the historical data, so give us a few more business days in the event you think some of your course or certificate completions are missing. And we have not yet invited managers to the reporting area for this reason. We plan to have reporting access set up by May 5th.

    If you encounter any issues, please reach out to pulseplus@gainsight.com 

    Lila Krutel, Dir. Global Education Services
    alizee
    1 person likes this
    • alizee
      alizee
    anirbandutta
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    • anirbandutta
    • Expert ⭐️
    • 1804 replies
    • July 18, 2023

    ? The CS Ops certification badge is now available for our profiles on the Community.

    Let us know if you have completed this course and we’ll have them your way!

     

    It's an opportunity for engagement
    alizee
    1 person likes this
    • alizee
      alizee

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