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lila_meyer
lila_meyer
Gainsight Employee ⭐️⭐️⭐️
Apr 12, 2023 8:58 PM UTC

Coming Soon - New Customer Success Operations Training & Certification!

Gainsight is proud to be the first in the industry to offer a new training course and certification dedicated specifically to Customer Success Operations. The course is designed to support your organization in standing up a new CS Ops function, or accelerate your current efforts! To help your team standardize and systematically promote success with your end customers, we’ve included frameworks, templates, and best practices that you can immediately apply to your business.

We partnered with seasoned CS Ops professionals to develop the program, and we’re thrilled to feature a variety of voices in the curriculum, including @matthew_lind @seth @edgar_ramirez @emiliadanzica and @sonamdabholkar. 

The new course is part of Gainsight’s Pulse+ training and certification program and will be available on May 1st. If you don’t have a subscription yet, now is the time to check out our industry recognized program featuring professional development for CSMs, CS Leaders, and now CS Ops!

To hear more about the value you can expect to get from this new training course, check out a 2-minute video intro below:

 

      19 replies

      gunjanm
      gunjanm
      Expert ⭐️
      Apr 17, 2023 6:28 PM UTC

      Super exciting!

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      Gunjan
        Molly.McQ
        Molly.McQ
        Helper ⭐️
        Apr 17, 2023 6:32 PM UTC

        This is great! Really looking forward to further details. 

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        Scientia potentia est
          saltamash
          saltamash
          Helper ⭐️⭐️
          Apr 17, 2023 7:11 PM UTC

          Excited!! 1st May can't come soon enough.

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            romihache
            romihache
            VIP ⭐️⭐️⭐️⭐️⭐️
            Apr 18, 2023 7:08 AM UTC

            Woooo, sounds awesome!!! Super excited about it!

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            Continuous improvement is better than delayed perfection
              cristiana.nedelciu1
              Contributor ⭐️⭐️
              Apr 18, 2023 7:56 AM UTC

              That’s fantastic!

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                alizee
                alizee
                VIP ⭐️⭐️⭐️⭐️⭐️
                Apr 18, 2023 11:29 AM UTC

                That sounds super ambitious and exciting @matthew_lind. You enthusiasm is contagious. I look forward to getting started.

                @lila_meyer I hope it gets published May 1st at a friendly APAC and EMEA time so that those of us for whom May 1st is a bank holiday can make the most of the bank holiday :D and spend the day (and more by the looks of it) on this.

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                The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
                  abhijeetbakare
                  Helper ⭐️
                  Apr 18, 2023 2:39 PM UTC

                  Excited! can’t wait to hear more on this!

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                  Abhijeet Bakare
                    sagan_sherlin
                    sagan_sherlin
                    Helper ⭐️⭐️
                    Apr 18, 2023 3:20 PM UTC

                    Woohoo! Awesome to have included @matthew_lind @seth @edgar_ramirez @emiliadanzica and @sonamdabholkar included as voices! Amazing people!

                    Can’t wait to add a new badge! Gotta collect em’ all!

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                      lila_meyer
                      lila_meyerAuthor
                      Gainsight Employee ⭐️⭐️⭐️
                      Apr 18, 2023 4:07 PM UTC

                      @alizee The Pulse+ curriculum is all available on-demand, so subscribers can take the training at their convenience. Please let me know if you have any questions! 

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                      Lila Krutel, Dir. Global Education Services
                        alizee
                        alizee
                        VIP ⭐️⭐️⭐️⭐️⭐️
                        Apr 18, 2023 4:52 PM UTC

                        @lila_meyer yes, but do we know approx what time of the day on May 1st this will be available (since it’s a new platform)? 

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                        The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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