Are you looking to hone your skills in Customer Success Operations? Or, is your organization thinking about how to stand up a new CS Ops function? Gainsight’s industry-recognized Pulse+ subscription now includes training and certification for those who are new or looking to up level their CS Ops skills. You'll learn from CS experts and gain access to a comprehensive curriculum that covers everything from the lifecycle of a CS Ops journey, to optimizing the tech stack and tooling, to data analysis and insights.

The Customer Success Operations Certified Professional Learning Path covers:

• Elements of CS Ops: Building the Elements Triangle

• Lifecycle of a CS Ops Journey

• Customer Success Strategy

• Outcomes for CS Ops: Early Stages

• Outcomes for CS Ops: Mature Organizations

• Defining Process, Roles, and Responsibilities

• Optimizing Tech Stack and Tooling

• Working with Data and Analysis

• Composing Your Own Operating Rhythms

• CS Ops: Change Management

• CS Enablement

• How CS Ops Contributes to Scaling CS

• Digital-Enabled Efforts in Customer Success Operations

• Certification Exam (30 multiple choice questions)

Each of the elearning modules above contain interactive lessons, videos with featured CS Ops guests (thanks to @matthew_lind @sonamdabholkar @edgar_ramirez @emiliadanzica @seth), knowledge check questions, downloadable templates, and practical exercises.

The flexible on-demand format allows learners to complete the 6-7 hours of training at their own pace and on their own schedule. Subscribers can access the program from anywhere, and gain the skills needed to stand out in a competitive job market. Whether you're just starting out in your career or looking to take your skills to the next level, our program is the perfect choice.

Pulse+ is an all-inclusive annual membership that includes the following courses and certificates:

• Customer Success Certified Professional (Level 1)

• Advanced Customer Success Certified Professional (Level 2)

• Customer Success Leader Certified Professional (Level 3)

• Customer Success Operations Certified Professional  (NEW!)

Sign up for Pulse+ with the following special offers, before they expire on June 1st:

• Individual: save 15% off our regularly-priced $900 subscription with code pulsepluslaunch-15

• 2 to 10 people: save 35% with code spring2023-take35 & pay only $585 per annual membership!

• 11 - 20 people: save 40% with code spring2023-take40 & pay only $540 per annual membership!

• 21 - 30 people: save 45% with code spring2023-take45 & pay only $495 per annual membership!

• 31+ people: save 50% with code spring2023-take50 & pay only $450 per annual membership!

Subscribe to Pulse+ today and take the next step towards advancing your career in Customer Success!

Contact pulseplus@gainsight.com for an order form, or if you have any questions!

P.S. Visit pulseplus.gainsight.com to see a free preview of the platform, including one free module in each of the four courses. And, we’ll be hosting a webinar on May 23rd to share a walkthrough of the platform, and some CS Ops learnings - registration details coming soon!