Are you looking to hone your skills in Customer Success Operations? Or, is your organization thinking about how to stand up a new CS Ops function? Gainsight’s industry-recognized Pulse+ subscription now includes training and certification for those who are new or looking to up level their CS Ops skills. You'll learn from CS experts and gain access to a comprehensive curriculum that covers everything from the lifecycle of a CS Ops journey, to optimizing the tech stack and tooling, to data analysis and insights.
The Customer Success Operations Certified Professional Learning Path covers:
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Elements of CS Ops: Building the Elements Triangle
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Lifecycle of a CS Ops Journey
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Customer Success Strategy
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Outcomes for CS Ops: Early Stages
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Outcomes for CS Ops: Mature Organizations
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Defining Process, Roles, and Responsibilities
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Optimizing Tech Stack and Tooling
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Working with Data and Analysis
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Composing Your Own Operating Rhythms
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CS Ops: Change Management
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CS Enablement
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How CS Ops Contributes to Scaling CS
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Digital-Enabled Efforts in Customer Success Operations
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Certification Exam (30 multiple choice questions)
Each of the elearning modules above contain interactive lessons, videos with featured CS Ops guests (thanks to
The flexible on-demand format allows learners to complete the 6-7 hours of training at their own pace and on their own schedule. Subscribers can access the program from anywhere, and gain the skills needed to stand out in a competitive job market. Whether you're just starting out in your career or looking to take your skills to the next level, our program is the perfect choice.
Pulse+ is an all-inclusive annual membership that includes the following courses and certificates:
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Customer Success Certified Professional (Level 1)
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Advanced Customer Success Certified Professional (Level 2)
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Customer Success Leader Certified Professional (Level 3)
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Customer Success Operations Certified Professional (NEW!)
Sign up for Pulse+ with the following special offers, before they expire on June 1st:
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Individual: save 15% off our regularly-priced $900 subscription with code pulsepluslaunch-15
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2 to 10 people: save 35% with code spring2023-take35 & pay only $585 per annual membership!
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11 - 20 people: save 40% with code spring2023-take40 & pay only $540 per annual membership!
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21 - 30 people: save 45% with code spring2023-take45 & pay only $495 per annual membership!
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31+ people: save 50% with code spring2023-take50 & pay only $450 per annual membership!
Subscribe to Pulse+ today and take the next step towards advancing your career in Customer Success!
Contact pulseplus@gainsight.com for an order form, or if you have any questions!
P.S. Visit pulseplus.gainsight.com to see a free preview of the platform, including one free module in each of the four courses. And, we’ll be hosting a webinar on May 23rd to share a walkthrough of the platform, and some CS Ops learnings - registration details coming soon!
Excited! 
