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lila_meyer
lila_meyer
Gainsight Employee ⭐️⭐️⭐️
May 10, 2023

Gainsight Admin Interview - Altamash Syed: CS Ops is a Great Place to Be

  • May 10, 2023
  • 4 replies
  • 207 views
Gainsight Admin Interview - Altamash Syed: CS Ops is a Great Place to Be

@saltamash  has the advantage of having worked on the Gainsight Support team, and is now a CS Ops Analyst and Gainsight Admin for Coursera. I recently talked to Altamash to understand his current role, what it’s like to be part of the Gainsight Product Council, how he recommends others learn Gainsight, and his first big project at Coursera.  

Altamash also shared some advice for current CSMs who might be wondering how to get their feet wet with CS Ops.

My favorite line from our conversation: “The best time to move into CS Ops was yesterday, and the next best time is today.” I usually hear this quote in relation to planting trees, except rather than planting trees yesterday, the best time was 10 years ago! 😆

 

      4 replies

      I
      indraneelpampatiptc
      Contributor ⭐️⭐️⭐️
      May 31, 2023

      Thank you so much for sharing your experience and holding the torch for new CS ops analysts.

        saltamash
        saltamash
        Helper ⭐️⭐️
        May 31, 2023

        Thank you for having me over @lila_meyer 

          alizee
          alizee
          VIP ⭐️⭐️⭐️⭐️⭐️
          May 31, 2023

          Love this as a whole and the comment on the Community of Admins is so on point. If you ask that question, you can be sure there’s going to be a helping hand to answer it or guide you through what you want to do. 

          The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
            saltamash
            saltamash
            Helper ⭐️⭐️
            June 2, 2023

            Love this as a whole and the comment on the Community of Admins is so on point. If you ask that question, you can be sure there’s going to be a helping hand to answer it or guide you through what you want to do. 

            Glad that you liked it @alizee. I am looking forward to meeting you in person at Pulse Europe!!

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