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Gainsight Admin Interview - Altamash Syed: CS Ops is a Great Place to Be

Gainsight Admin Interview - Altamash Syed: CS Ops is a Great Place to Be
lila_meyer
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  • Gainsight Employee ⭐️⭐️⭐️
  • 1447 replies

@saltamash  has the advantage of having worked on the Gainsight Support team, and is now a CS Ops Analyst and Gainsight Admin for Coursera. I recently talked to Altamash to understand his current role, what it’s like to be part of the Gainsight Product Council, how he recommends others learn Gainsight, and his first big project at Coursera.  

Altamash also shared some advice for current CSMs who might be wondering how to get their feet wet with CS Ops.

My favorite line from our conversation: “The best time to move into CS Ops was yesterday, and the next best time is today.” I usually hear this quote in relation to planting trees, except rather than planting trees yesterday, the best time was 10 years ago! 😆

 

Did you find this topic helpful?

4 replies

Thank you so much for sharing your experience and holding the torch for new CS ops analysts.


saltamash
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  • Helper ⭐️⭐️
  • 63 replies
  • May 31, 2023

Thank you for having me over @lila_meyer 


alizee
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 646 replies
  • May 31, 2023

Love this as a whole and the comment on the Community of Admins is so on point. If you ask that question, you can be sure there’s going to be a helping hand to answer it or guide you through what you want to do. 


saltamash
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  • Helper ⭐️⭐️
  • 63 replies
  • June 2, 2023
alizee wrote:

Love this as a whole and the comment on the Community of Admins is so on point. If you ask that question, you can be sure there’s going to be a helping hand to answer it or guide you through what you want to do. 

Glad that you liked it @alizee. I am looking forward to meeting you in person at Pulse Europe!!


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