Gainsight Admin Profile - Lindsay Cochran: Coaching Clients Toward Success

There’s no one right way to develop the skill set that it takes to be successful in CS Ops. That’s what dozens of conversations over the last year or so with CS Ops professionals have shown me. When I talked to Lindsay Cochran at Jamf @linny75 recently, I was intrigued to learn that she started her career in the fitness and health coaching world. Now she manages a CS Ops team of eight, and continues to focus on how to get the customer where they want to go. Along the way, she also moved from Minneapolis to the Netherlands. 

Check out the video below to hear how Lindsay got into CS Ops, how her role at Jamf has evolved over the last 5 years, the different roles and responsibilities within her team, and advice for those just starting out in CS Ops!