Over the years, her perspective on her role has evolved:
Part of my responsibility is being an architect of what Customer Success looks like for our company.
To hear how Mendi learned the GS Admin ropes, her NPS program tips to reduce manual CSM work (4 mins.+), and specifically how on-prem products and teams use Gainsight (5:40min.), check out the video below!
And, I swear I didn’t coach her to say this: 
Getting the [Gainsight Admin] certification really helped me to take the next step in my career.
