CS Operations is critical to the success of any company’s Customer Success initiatives, and it’s a relatively new role and function. Today I had the chance to host an awesome panel of CS and CS Ops leaders, including Sonam Dabholkar
If you missed the webinar, here it is
Also, here are a few great questions that we didn’t get to in the session. Let’s continue the discussion here!
- What have been the best resources for Change management learning? Any documentation you point to every time and in every role?
- What does the job market currently look like for CS Ops? Are there a lot of companies hiring roles like this and is there a surplus of candidates?
- When searching for open roles, what are the most common job titles that do not have the term operations?
- I'm starting a brand new CS org - at what point do you recommend hiring your first CS Ops person?
- What's the biggest challenge that you've faced in Ops? What advice do you have for us if we hit similar challenges?