We’re excited to host an all new interactive and small group workshop in-person for experienced Admins in our Gainsight office in St. Louis, Missouri. From Feb. 21st through 23rd, our experienced technical trainers and guest speakers will lead you through approximately 16 hours of hands-on training. In addition to enhancing your knowledge and skills with a variety of Gainsight tools (details below), this unique opportunity also enables you to connect and learn from other Gainsight Admins and Gainsight experts (as well as socialize!).
Workshop Agenda:
- Tues. Feb 21st 12pm - 5pm CT
- Wed. Feb. 22nd 8am - 5pm CT + Happy Hour
- Thurs. Feb. 23rd 8am - 12pm CT
Rules Engine Unleashed: Rules Engine is the control room for business automation in Gainsight. It’s time to take your Rules to the next level by learning how to:
- Group related rules that can be chained together to execute one after another with a shared schedule (ie. Rules Chains) to manage the renewal process.
- Configure Real-Time Rules to update Health Scores in … real time!
- Practice using pivots to help identify customer sponsors and set a Scorecard health measure.
- Leverage the Rules Analyzer to identify inefficiencies and optimize your rules by consolidating, merging, and reducing actions.
Reports and Dashboards: The Next Step: You already know the basics of building reports and adding them to dashboards. Here, we’ll explore some of the more versatile functionality and learn how to:
- Use formula fields to calculate deltas and concatenate data to present it in a more consumable way for end users.
- Roll out Self Service Analytics to your CSM team, to enable them to build reports without admin intervention, leveraging Gainsight best practices.
- Build real-life use cases for more complex reports, and look at examples of role-specific Dashboards that can help increase end user efficiency and productivity.
Harness the Power of Adoption Explorer: Adoption Explorer is a powerful tool that helps surface more meaningful insights from usage data. It enables you to give end users more visibility into how customers are interacting with your product(s) and features. In this hands-on session, we will:
- Deconstruct AE configuration to understand how it relates to other Gainsight features.
- Create an AE project sourcing usage data from a csv file in S3.
- Leverage the power of “Instance” level tracking to understand your usage at a more granular level.
- Create usage data reports and dashboards quickly and easily to empower your teams to make more informed decisions.
Leveraging APIs to Increase Efficiency: Are you curious about using APIs in your Gainsight environment? In this practical, hands-on session you’ll develop skills that enable you to save time and learn how to:
- Call and write data to different objects for various purposes.
- Update CTAs, query high and low-volume objects, update and insert new company records, and more!
- Gain greater access and flexibility to manage data between Gainsight and your other customer data systems using APIs.
- Speak knowledgeably and work closely with your developers to utilize APIs to extract and update data.
Data Prep Deep Dive: Ready to dive deeper into your data preparation? In this course, you’ll learn how to:
- Configure transforms and pivots using Data Designer
- Explore use cases for more complex data manipulation, to further your understanding of building out more robust datasets.
- Practice consolidating and restructuring fields directly in Gainsight, as well as convert field data types from strings.
Transition to the New and Improved C360 Layouts: The October 2022 release introduced a beautiful new UX for the C360/R360. In this hands-on collaborative workshop, you’ll leave with a new and improved C360 layout that makes it easier for end users to navigate and consume customer information. Learn how to:
- Incorporate new out of the box widgets, such as the Customer Journey visualization, and new pre-built sections.
- Group reports built on different objects under the same section, and further group them within a container.
- Organize and logically group subsets of Attribute data and display full reports in the Summary section.
FAQs
What are the exact hours/dates of the workshop?
Please plan to be at the workshop from:
- Tues. Feb 21st 12pm - 5pm CT
- Wed. Feb. 22nd 8am - 5pm CT + Happy Hour
- Thurs. Feb. 23rd 8am - 12pm CT
Where is the workshop?
The workshop will be hosted at Gainsight’s St. Louis office (also known as Gainsters’ Paradise 
) in the Lakeview Center Building at 14500 South Outer Forty Road, Suite 300, Town & Country, MO 63017.
Who should attend this workshop?
This workshop is intended for experienced Gainsight Admins who have:
- Completed the Admin Hands on Training Path (6 virtual instructor led courses mentioned here), OR
- Have at least 6 months of hands-on experience administering Gainsight
How does the workshop curriculum differ from other Gainsight training?
A few topics, such as Leveraging APIs and Data Prep Deep Dive, have been modified and improved based on the PAL Admin 200 session held in August, 2022. There will be some references to topics that are also addressed in our virtual instructor-led training on Rules Engine and Adoption Explorer; however, the workshop curriculum goes deeper, covers different use cases, and more advanced features.
Will this workshop be offered in the future and/or virtually?
Yes! We hope to offer an in-person workshop a few times a year, as well as virtually (based on interest).
Where should I stay that’s close to the event? Recommended accommodations:
Are meals included in the ticket price?
Gainsight will provide snacks and beverages throughout the event, as well as lunch on the second day, and a happy hour.
How should I plan to get around?
The area around the office as well as greater St. Louis is ride-share friendly, and there’s also ample parking at the office.
Are there any discounts available?
If you read this far 
, please use the coupon code admin-community-15 to take 15% off the workshop registration fees.
