New in Gainsight University: CS Admin: Digital Journey Course Update
Our updated CS Admin: Digital Journey course is now live on Gainsight University! This course shows you how to build automated Programs that reach the right customers at the right time. It’s designed to help you reach hundreds of customers while keeping every message personal, from welcome emails to renewal reminders and Net Promoter Score (NPS) surveys.
Here’s what’s included:
1️⃣ Introduction to Digital Journey
Get to know the four components of Digital Journey and what each one does.
2️⃣ Email Template Builder
Learn how to build templates in the Email Template Builder, including how to use Write with AI.
3️⃣ Designing Your Template
Create branded emails, paste content cleanly, and control email open tracking.
4️⃣ Simple Programs
See how Simple Programs send a single, well-timed email, and learn how to read their analytics.
5️⃣ Configuring an Advanced Program
Check the preconfiguration requirements and prepare your participant sources so you’re ready to build and publish an Advanced Program.
👀 What’s New?
- Write with AI: Draft email content faster directly in the Email Template Builder.
- Refreshed Program lessons: Updated Simple Program steps and analytics, plus the redesigned Advanced Program experience.
- New scenario-based knowledge checks: Apply what you learn to realistic admin situations.
🎓 Why Take This Course?
- Automate with confidence: Know exactly which Digital Journey components to use and how they work together.
- Keep outreach personal: Build branded, well-timed emails that feel one-to-one, even at high volume.
🌟 Ready to get started? Enroll today!
🔗 Enroll Now on Gainsight University