New in Gainsight University: Staircase AI: Value Measurement Guide

We're excited to launch a new Staircase AI: Value Measurement Guide on Gainsight University! This self-paced course takes the framework from our Gainsight Advisory Services team and makes it available on demand. It's designed to give Customer Success Managers and executives the metrics, workflows, and narratives they need to connect Staircase AI signals to retention outcomes and ROI.

Here's what's included:

1️⃣ How Staircase AI Creates Value

Learn what Staircase AI does, when you'll see results, and how to set realistic expectations with your team and leadership.

2️⃣ Capturing Your Baseline and Building Your Workflow

Identify the five metrics to pull before measurement begins and build a signal-to-action workflow that closes the loop from alert to renewal outcome.

3️⃣ Calculating Time and Cost Savings

Use a simple three-step formula to calculate the dollar value of time your team saves from automated data capture.

4️⃣ Connecting Signals to Retention Outcomes

Analyze renewal results across signal-action cohorts and build the executive value narrative that ties AI intelligence to business decisions.

🎓 Why Take This Course?

• Prove ROI faster: Walk into your next leadership conversation with a clear, four-metric scorecard and a before/after story.
• Build the right habits early: The teams with the strongest ROI stories are the ones who set up their measurement framework on day one.

🌟 Ready to get started? Enroll today!
🔗 Enroll Now on Gainsight University