📣 New in Gainsight University: Train the Trainer Course Update

Great news for Customer Success trainers! Our Train the Trainer: Gainsight Launch Training for CS Teams course has a fresh new look on Gainsight University! This self-paced course took the best of our instructor-led Train the Trainer program and made it available on demand. It’s designed to give trainers and learning professionals the strategies and tools they need to plan, deliver, and sustain effective Gainsight Customer Success end user training.

Here's what's included:

1️⃣ Gainsight End User Training Best Practices

• Learn how to align leadership, identify power users, and prepare your team before training day.

2️⃣ Designing and Delivering Engaging Training Sessions

• Explore a demo-first approach and a recommended agenda that connects Gainsight features to real CSM workflows.

3️⃣ Driving Adoption and Sustaining Engagement

• Discover how to build accountability loops, maintain feedback channels, and roll out features in phases to keep users engaged after launch.

4️⃣ Keeping Your Content Current

• Find out how to stay on top of Gainsight product releases and keep your training materials accurate over time.

🎓 Why Take This Course?

• Train with confidence: Walk into any end user training session with a clear plan and a proven approach.
• Drive real adoption: Go beyond the kickoff and build the habits that keep your team engaged with Gainsight long term.

🌟 Ready to get started? Enroll today!

🔗 Enroll Now on Gainsight University

Know a Customer Success trainer who hasn't had the chance to go through instructor-led training? This course is a great place to start. Share it with anyone on your team who is responsible for onboarding or training CSMs on Gainsight.