New in Gainsight University: Train the Trainer: Gainsight Launch Training for Staircase AI Teams

Great news for Staircase trainers! We’re excited to launch a new Train the Trainer: Gainsight Launch Training for Staircase AI Teams course on Gainsight University! This self-paced course took the best of our instructor-led Train the Trainer program and made it available on demand. It’s designed to give trainers and learning professionals the strategies and tools they need to plan, deliver, and sustain effective Staircase AI end user training.

Here's what's included:

1️⃣ Staircase End User Training Best Practices

• Learn how to align leadership, identify power users, and prepare your team before training day.

2️⃣ Designing and Delivering Engaging Training Sessions

• Explore a demo-first approach and a recommended agenda that connects Staircase features to real CSM workflows.

3️⃣ Driving Adoption and Sustaining Engagement

• Discover how to build accountability loops, maintain feedback channels, and roll out features in phases to keep users engaged after launch.

4️⃣ Keeping Your Content Current

• Find out how to stay on top of Staircase product releases and keep your training materials accurate over time.

🎓 Why Take This Course?

• Train with confidence: Walk into any end user training session with a clear plan and a proven approach.
• Drive real adoption: Go beyond the kickoff and build the habits that keep your team engaged with Staircase long term.

🌟 Ready to get started? Enroll today!

🔗 Enroll Now on Gainsight University

Know a Staircase trainer who hasn't had the chance to go through instructor-led training? This course is a great place to start. Share it with anyone on your team who is responsible for onboarding or training CSMs on Staircase AI.