We're excited to share two new additions to Gainsight University, a brand-new course and a new learning path, both available now.
🎓 New Course: Gainsight MCP: Bring Real-Time Customer Context into Every AI Workflow
Customer Success workflows are shifting into LLMs like ChatGPT, Claude, and Gemini, but these tools are only as effective as the context they have. This course shows you how to close that gap by connecting Gainsight's CS MCP to the AI tools you already use, so every question you ask is grounded in real customer data.
What you'll learn:
• How to connect Gainsight CS MCP to your LLM so it can securely access real customer context
• How to explore account insights and ask questions grounded in live Gainsight data
• How to take direct action, like creating CTAs and Success Plans, without leaving your LLM
• How to maintain strict data security and control across bi-directional AI workflows
Complete the Skills Badge exam at the end of the course to earn a verified badge from Credly.
🛤️ New Learning Path: CS End User: Introductory Training
Just getting started with Gainsight CS? This path guides you through the essential tools used to stay informed on customer needs and priorities. You'll explore core features through a series of short videos and interactive demos designed to help you hit the ground running.
Duration: 60 minutes
This path also includes a Skills Badge exam. Pass it to earn a Credly badge you can share on LinkedIn.
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🏅 Earn Two Credly Badges
Complete both the course and the learning path and pass each Skills Badge exam to earn two verified Credly badges, perfect for showcasing your expertise on LinkedIn.
Drop any questions or feedback in the comments below. 👇