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Can't wait to see y'all at Pulse! Excited to take the stage and talk more about Communities your CSMs can use!!

I am getting so excited that Pulse is just 2 weeks away! I have been attending Pulse for years virtually, but this is my second year attending in person, and as a midwestern gal, I am beyond excited to be able to take the stage in St. Louis.

 

I have helped build multiple customer communities in my career as both an Ops professional and also a CSM, and have been a part of some really incredible communities too. I am pulling together all of my tips and tricks and telling you the insight (both good and bad) on what has helped our communities thrive and fall over the years. I am making sure to help you get tips on how to build a new community, but also how to get your CSMs involved and excited about this opportunity.

 

Can not wait to see you & chat more!

6 replies

revathimenon
Userlevel 7
Badge +5

Communities - the magic word 😍

Virtual front seat booked from my end!

Where focus goes, energy flows.
Aman
Userlevel 3
Badge +2

Looking forward to it @amasica1217, to know more on building a New community and also involve CSMs!

 

Aman Bejankiwar | Customer Success Solutions Consultant, Gainsight
Jagari Das
Userlevel 4
Badge +2

Let's make this Pulse unforgettable! #Pulse2024 #CustomerSuccess

Jagari | Client Outcomes Manager, Gainsight
S
Userlevel 2

 

That sounds fantastic! Attending Pulse in person must add a whole new dimension to the experience, especially after years of participating virtually @amasica1217  

We are also very excited to hear about your experiences about building new communities.

Looking forward to the session 🙂

S
Userlevel 2

@amasica1217 ,Thank you for the valuable insights on community tips and tricks. Sometimes, Customer Success Managers may not see themselves as content creators. How can we encourage CSMs to overcome this reluctance and actively engage in community participation?

amasica1217
Userlevel 2
Badge +6

@amasica1217 ,Thank you for the valuable insights on community tips and tricks. Sometimes, Customer Success Managers may not see themselves as content creators. How can we encourage CSMs to overcome this reluctance and actively engage in community participation?

 

great question @Sravanthi Eleti. My biggest recommendation is to make it known to the CSMs that this doesn’t need to be content created from scratch. Have them tap into the best practices they typically share with their customers or use an anonymized customer issue they just worked through where they found a creative solution to create a post.

I also recommend having someone then help them to get the post over the finish line from the content perspective. Whether that is someone in customer marketing, a community manager, or just someone on the team who is great with writing, have a person there to help them edit, revise, and get their article ready to go live! That way no one feels entirely on their own with this.

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