Hey Pulse community! 👋🏾

I'm Sahra Kahim, a Senior Community Manager at Supermetrics, and I'm super excited to share my journey from Customer Success to Community with you at Pulse Europe.

We all feel the pressure: leaner teams, tighter budgets, and higher expectations. We know community is the answer, but how do you actually build one that delivers undeniable value and gets leadership buy-in?

In this session, we're moving beyond theory. I'm giving you a concrete, actionable playbook that you can start implementing the week you get back to the office. We'll cover:

• ✅ The 30-60-90 Day Plan to seamlessly plug community into your CS operations.

• ✅ The "5 CSM Plays" – specific, repeatable actions your team can run to drive engagement and efficiency.

• ✅ The Insight → Product Pipeline to ensure customer feedback directly shapes your roadmap.

• ✅ Proven Advocacy Strategies tied to business outcomes that executives care about.

If you're ready to transform your community from a "nice-to-have" to a strategic growth engine, this session is for you.

I'd love to know: What's the one thing you're hoping to solve with your community right now? Let me know in the comments, it'll help me tailor our conversation!

Can't wait to connect with you all in Dublin.

See you there!