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Harnessing the Power of Customer Success and Product Management Working Together


btushaus
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Thanks to the foresight and awareness of my colleague Margo Martin who leads the Customer Success team at Deltek and Deltek’s implementation of Gainsight PX I have gotten a front row seat to understanding the benefits of the Customer Success and Product Management teams working together closely. 

We have discovered that in a strong product and customer focused organization, the Customer Success and Product Management teams have a huge opportunity to create significant value by having a strong, synergistic relationship to help ensure customer loyalty and retention. 

As a result, I’ll be sharing the stage at Pulse with Margo Martin in our session titled Harnessing the Power of Customer Success and Product Management Working Together.  In this session, you can hear about how Deltek's implementation of the Gainsight suite of tools has prompted and highlighted the importance of nurturing this relationship and why, how and what benefits we are seeing by having Customer Success and Product Management work together closely.

From the collaboration between the two groups, to the instrumentation we are employing with the Gainsight tools to the enhanced collaboration across the organization, we will cover the full spectrum of how Deltek is harnessing the power of Customer Success and Product Management working together. 

 

CassidyCardoso
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So excited for this session @btushaus - it has been so wonderful seeing how you and Margo partner to ensure that Deltek customers are at the forefront of everything you do!


revathimenon
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  • Gainsight Community Manager
  • April 24, 2023

Thank you for sharing this with us @btushaus 🙌🏼


Jagari Das
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  • Gainsight Community Moderator
  • April 24, 2023

This is sooooo insightful @btushaus ! ⭐️ Really looking forward to this 😃 🎉 !!


aiprakash
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  • Gainsight Employee ⭐️
  • April 24, 2023

@btushaus Excited to know more about Deltek’s success story….Looking forward to it...😀


Jagari Das
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  • Gainsight Community Moderator
  • July 6, 2023

Hi @btushaus! As we talk about what benefits we are seeing by having Customer Success and Product Management work together closely, what would you advise as a productive strategy for the customer success team to collaborate with the product management team in order to shape the roadmap and ensure that the customer voice is heard? 🤔 


Revant_Amingad
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  • Contributor ⭐️⭐️⭐️⭐️
  • July 17, 2023

Hi @btushaus thanks for sharing your experience on such a vital collaboration every company has to focus on! CS & Product will continuously unlock the best outcomes. How would a suitable structure for product and CS look like in order to collaborate on product feature and enhancement prioritization?


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