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seth
Expert ⭐️
April 11, 2023

Networking at Pulse 2023!

  • April 11, 2023
  • 16 replies
  • 559 views
Networking at Pulse 2023!

Real humans! In person! I’m still finding that a delight (especially since I’m full-time remote). 

When we raised the curtain for networking at last year’s Pulse, we had dozens of people raise their hand before Pulse! So we wanted to get the ball rolling so that you can have the maximum possible number of rewarding, valuable, and delightful conversations when you’re in San Francisco.

Comment below with your top interests for conversations you want to have at Pulse this year (digital CS, community management, exec reporting, etc.) so the people who are looking for you will find you!

 

16 replies

angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
May 8, 2023

I have been thinking about how AI can be used by Customer Success.  Would love to hear from anyone who is experimenting or has been successful with their Gainsight instance.

Angela Domenichelli (She/Her/Hers)
blemire0112
Helper ⭐️⭐️
May 8, 2023

I would love to learn more on the Gainsight Integrations - specifically GuideCx and Gainsight and see what it looks like from a user end. I would also like to learn more on the Advance Journey Orchestrator programs as this was originally in the agenda for Pulse Academy Live and it’s been removed and Adoption Explorer appears to be in it’s place. 

Brandy Lemire, Gainsight Admin, CS Ops, Experity Health
tyler_mcnally
Helper ⭐️
May 8, 2023

 @angela_domenichelli - I may or may not be that “annoying AI person” at Gainsight.  I’ve got GPT 4 and midjourney pro to experiment with.  We are starting to look at Generative AI capabilities internally (and some special pulse announcements too!)

I want to talk to EVERYONE about AI and customer succcess :)

 

The biggest blocker is data privacy/security (but our product keynote will show you how Gainsight leverages generative AI in a safe, secure way.

 

For now, I use GPT4 a lot when getting started with an email, community post or blog about a topic, the first draft is pretty darn good. 

In this mode, I think of GPT4 as a really capable intern who has no context.  After the first draft, I give it lots of feedback - “make this section more succinct” or “50% more funny” - and you can very quickly create compelling content.

tyler_mcnally
Helper ⭐️
May 8, 2023

Find me at pulse! :)

Digital Customer Success - which B2B companies / product experiences INSPIRE you?  Why?  Id love to compare notes.

angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
May 8, 2023

I would love to learn more on the Gainsight Integrations - specifically GuideCx and Gainsight and see what it looks like from a user end. I would also like to learn more on the Advance Journey Orchestrator programs as this was originally in the agenda for Pulse Academy Live and it’s been removed and Adoption Explorer appears to be in it’s place. 

I can meet with you about Journey Orchestrator!

Angela Domenichelli (She/Her/Hers)
mmarques
Helper ⭐️⭐️
May 8, 2023

Are there others, like me, who are in Information Development or TechPubs, and using Gainsight PX to provide user assistance? I’d love to meet.

 

I’m also looking to meet with others who are using Gainsight PX in in enterprise-level software. 

revathimenon
Gainsight Community Manager
May 9, 2023

@kathleenkenny23 & team is gonna be hosting an amazing PX connections meetup.?

For anyone looking for deets on that - 

Where focus goes, energy flows.
lane_h
Helper ⭐️
May 10, 2023

Excited to be at Pulse this year! I’d love to connect on all things Digital Customer Success and Advocacy.

@BrittanyPais I’ll be front row of your presentation!

Director of CX and Scale Programs
bmayden
Contributor ⭐️⭐️⭐️⭐️
May 10, 2023

Would love to talk about transforming your org to digital first and pooled. If anyone can talk through that, I’d LOVE it. 

bmayden
Contributor ⭐️⭐️⭐️⭐️
May 10, 2023

Need to also meet with other ISVs and learn how you measure usage data! :)