Your Community is a Product -- Come hear WHY at Pulse 2023

Excited for your session, @DannyPancratz ! I feel like more things need to be managed as products not projects, so I’m looking forward to how you applied those thoughts to community.

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@DannyPancratz , your success story at Unqork has genuinely encouraged customers to elevate their community, thus I am excited to hear about your journey at Pulse this year. I appreciate you sharing that with us...CHEERS!!!!!!
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I know you’ll be the voice of so many Community-pros out there @DannyPancratz 

Your work at Unqork and inSpired, is a living course in Community Management. Rooting for ya ✊

+1 to @anirbandutta ‘s thought.

Rooting for this one! 🙌🏽

After seeing how well you’ve managed the Unqork Community and seeing how you’ve topped the inSpired Community, I’m sure there are lots of going to be lots of valuable insights in this session 🙂

This is going to be sooo insightful! 🔥 #superexcited @DannyPancratz 

Hi @DannyPancratz, This session was really enlightening! Would like to know what role AI will play in your community in the future? What areas do you plan to use AI in moving forward?

Thanks, @Jagari Das. 

TBD on what role AI will play in our community; it’s something we’re actively monitoring and ideating on, but not rushing into anything. 

Our initial and most common use case will be using the community to train and feed AI tools to find answers from our community knowledge base and help users more quickly get answers. That might be through something like the PX knowledge center bot or a solution we develop ourselves. That’s a customer outcome I can see AI helping with. 

Currently, I am glad our community is strongly gated and limited to actual people, as I’ve seen other communities grappling with spam issues from bots and the accelerations in AI. 

I’m sure there will be AI-assisted improvements to community management and administration, but I’m already able to achieve a lot of that with RPA that doesn’t need AI. 

So, long term, I’m probably most interested in how AI can provide prescriptive recommendations on new content, resources, and events based on community activity. 

@DannyPancratz I’m thinking similarly. Though, I’m optimistic that AI could not only detect information or trends, but synthesize them into summaries. Such as, “Here’s some of the newest topics being talked about on community,” or even per-user: “Based on posts you’ve interacted with, you’re probably most likely to be interested in X and Y.” Maybe AI removes the need to build a dedicated recommendation system, and can describe the recommendations with context and summarization, instead of just providing links.

AI for Registered user onboarding is another area that comes to mind, Journey orchestrating users to different areas based on their usage of the Community.