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nicole_alrubaiy
nicole_alrubaiy
Contributor ⭐️⭐️⭐️
December 8, 2016
Solved

Can you update SFDC based on Hard Bounces from Email Outreach?

  • December 8, 2016
  • 4 replies
  • 116 views
Is there a way to write a rule to update SFDC when we have hard bounces from an email campaign?  We have a field in SFDC on the contact object that indicates if a contact is Active/Inactive.  Ideally, we'd want to flip that to Inactive for any hard bounces.

I know we can export a report and import to SFDC, but I'd rather have this automated (especially when we use Copilot a lot).
    Best answer by darkknight
    Going ahead and adding our example as well...similar to Jeff C's:



    4 replies

    darkknight
    darkknight
    Expert ⭐️
    December 8, 2016
    You could write a rule that would parse the Email Logs for any hard bounces and then Load to SFDC to set the Contact::Active field (or whatever you call it in your environment).
    Jeff Kirkpatrick
      jeffrey_coleman
      jeffrey_coleman
      Helper ⭐️
      December 8, 2016
      Nicole -- here's the rule I use.



      And then the action is "update SFDC object" and we have a checkbox called "bounceback" that we set to true.

      For this case we send the outreach at like 8 a.m. and then I run this rule around noon.
        darkknight
        darkknightAnswer
        Expert ⭐️
        December 9, 2016
        Going ahead and adding our example as well...similar to Jeff C's:



        Jeff Kirkpatrick
          nicole_alrubaiy
          nicole_alrubaiyAuthor
          Contributor ⭐️⭐️⭐️
          December 9, 2016
          Thanks guys!  We will give these a shot.
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