Is there a way to write a rule to update SFDC when we have hard bounces from an email campaign? We have a field in SFDC on the contact object that indicates if a contact is Active/Inactive. Ideally, we'd want to flip that to Inactive for any hard bounces.
I know we can export a report and import to SFDC, but I'd rather have this automated (especially when we use Copilot a lot).
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You could write a rule that would parse the Email Logs for any hard bounces and then Load to SFDC to set the Contact::Active field (or whatever you call it in your environment).
Nicole -- here's the rule I use.
And then the action is "update SFDC object" and we have a checkbox called "bounceback" that we set to true.
For this case we send the outreach at like 8 a.m. and then I run this rule around noon.
And then the action is "update SFDC object" and we have a checkbox called "bounceback" that we set to true.
For this case we send the outreach at like 8 a.m. and then I run this rule around noon.
Going ahead and adding our example as well...similar to Jeff C's:
Thanks guys! We will give these a shot.
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