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rish_singh
rish_singh
Contributor ⭐️⭐️⭐️
August 28, 2017

CoPilot email configuration

  • August 28, 2017
  • 2 replies
  • 39 views
Is it possible to configure
CoPilot outreaches so that, rather than everyone being bcc’d so no one knows
who gets an email, that everyone [i]in an email domain can see on the To:
line everyone else at their company who got the email? This would help mitigate a lot of issues with mass communications.

      2 replies

      alex_legay
      alex_legay
      Helper ⭐️⭐️⭐️
      August 28, 2017
      Hi Rish,

      This is currently not possible and might raise some privacy concerns. Some companies may not want the end users to see who all got the email.
      matthew_lind
      matthew_lind
      VIP ⭐️⭐️⭐️⭐️⭐️
      August 29, 2017
      We would utilize this functionality as well. In some cases, the 1:1 email paradigm doesn't match with how someone might communicate when using email 'natively'. For example, if the goal of the email is to engage the customer to spin up and schedule an EBR, one probably doesn't want to start 3 separate 1:1 threads, but instead would want to start 1 thread addressed to 3 people to start the collaboration.
      Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
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