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steve_davis
Gainsight Employee ⭐️⭐️
April 21, 2016
Solved

Copilot Follow Up Outreach

  • April 21, 2016
  • 16 replies
  • 144 views
I have been working with the new Copilot Outreach Follow Up feature, but noticing an limitation. It appears this follow up is built off of email logs and when building off email logs we can't use the same tokens in the templates the the original outreach. Is there another way to do this?
Best answer by andrew_cummins
To fulfil the requirement of creating follow up power list below steps need to be followed.

  • If using a custom object, create a lookup from Survey Participant to that object.
  • Create 2 Checkbox custom fields with the names Email Sent and Survey Responded on custom (Project) object.
  • Create 2 rules to populate the data into the above 2 fields.
[i]First Rule:

Source is Email logs and the target object is Custom (Project) object. In the set up section, filter the particular outreach using the Batch ID from Email logs table.

In the Action section, Map the Associated Value from the Email logs to ID in the custom (Project) object and set Email sent to True. 
Run the rule.

[i]Second Rule:

Source is Survey participant and the target object is Custom (Project) object. In the set up section, filter the particular Survey using the Survey Title from Survey participant table. 

In the Action section, map the look up field which was created earlier from the Survey participant to ID in the and set Survey responded to True. 
Run the rule. 

[i]Powerlist creation:

After running the rules, create a brand new power list on Custom (Project) object and add the below filter in the criteria.

[i]Email Sent equals True and Survey Responded Equals False

Trigger the power list and proceed with the outreach with the same email template. 
This outreach and power list are just like the follow up power list and follow up outreach.

16 replies

andrew_cummins
Helper ⭐️
April 21, 2016
this is the limitation. No other way at this time. I had to resort to using a static email to send it from and reply to so I was not able to use TAGs. I posted this same idea 🙂 Great minds think alike.
lauren_mintz
Helper ⭐️⭐️
June 13, 2016
Do we know yet if this enhancement is on the roadmap for Copilot?
steve_davis
Gainsight Employee ⭐️⭐️
June 13, 2016
I know this is planned, but don't have an ETA on when this will be released. I will let someone from product comment on that. 
zach_davis
Helper ⭐️
October 20, 2016
Is there an update as to when this will be released? 
steve_davis
Gainsight Employee ⭐️⭐️
October 20, 2016
This is scheduled for the Fall (November) Release. I think there is more information coming out in the coming weeks. 
zach_davis
Helper ⭐️
October 20, 2016
Thanks, Steve!
February 10, 2017
Hi! is there a solution for this issue yet? 
andrew_cummins
Helper ⭐️
February 10, 2017
The Advanced Followup I believe is estimated for May release. In the mean time you can work on adding a few fields and writing rules to them. Steve has more details around that. For us it was not worth the effort and we will just wait for May. 
ky_powell
Contributor ⭐️⭐️⭐️⭐️⭐️
March 6, 2017
What is the work around way of doing this? My team is now unable to send follow-up emails using Gainsight because these tokens don't work for us. I tried pushing in other fields into the Email Logs MDA table, but that did not change the tokens I can choose from. Any other resources I can look into in the meantime? 
andrew_cummins
Helper ⭐️
March 6, 2017
really would recommend waiting for the May release instead of getting lost in the back end....very easy to do.