Skip to main content
adam_bambrough
adam_bambrough
Contributor ⭐️⭐️⭐️⭐️
February 29, 2016

Copilot & survey delivery as In-app messages instead of email

  • February 29, 2016
  • 7 replies
  • 56 views
We'd had much better engagement from in-app messages (via intercom) than emails, but without any integration (or native in-app features) cannot trigger in-app messages, or feed the engagement with these messages back into Gainsight to inform health, or trigger CTAs/content. This leaves a blind spot & missed opportunity, so In-app messages, either natively or via an integration would be incredibly valuable 

    7 replies

    gaurav_kotak
    gaurav_kotak
    Expert ⭐️
    March 1, 2016
    Adam, agree on the value of what you are suggested. Building it natively is on our roadmap but no immediate plans. I am going to look into feasibility of some integration options to Gainsight Survey. 
      adam_bambrough
      adam_bambroughAuthor
      Contributor ⭐️⭐️⭐️⭐️
      March 1, 2016
      Excellent. Thanks Gaurav
        grace_boyle
        grace_boyle
        Contributor ⭐️⭐️⭐️
        May 12, 2016
        We use Intercom for our customer marketing team and often collaborate with our greater marketing team who exclusively uses Marketo. It seems one bigger change from Intercom is their in-app capabilities compared to co-pilot, and in having a diverse communication channel for customers, we would also love to see in-app. Is there any update on the roadmap for that? Thanks!
        chad_horenfeldt_c2ba52
        chad_horenfeldt_c2ba52
        Contributor ⭐️⭐️⭐️⭐️
        May 21, 2016
        Agreed - inapp integration would be helpful. We use intercom and are experimenting with it.
          grace_boyle
          grace_boyle
          Contributor ⭐️⭐️⭐️
          May 23, 2016
          Chad, do you also use co-pilot too? I find the difference between the two potentially hard to answer (to anyone I ask I get somewhat vague answers). Just curious how you guys leverage both...thanks!
          elaine_cleary
          elaine_cleary
          Helper ⭐️⭐️
          August 11, 2017
          I spoke to a company yesterday who wants to use Gainsight to trigger in app messaging via Intercom.  Has anyone tried using Rules Engine to "load to SFDC" and then trigger Intercom from Salesforce based on that data?  Welcome input from Gainsight product team on whether this is feasible.  Thanks!
            mark_gecsey
            mark_gecsey
            Contributor ⭐️⭐️⭐️⭐️
            September 19, 2018
            I would really like to hear if the Product Team has any input to Elaine's question regarding Intercom.
            Mark Gecsey
              Terms & ConditionsAccessibility statement