Skip to main content
ben
ben
Helper ⭐️⭐️⭐️
August 12, 2016
Solved

Does Gainsight have an API for sending emails?

We have a need to use some custom code rather than a standard email template. In other systems, we can accomplish this with use of their API. I am curious if Gainsight has an API, and specifically, allows functions associated with CoPilot or the Rules Engine. Our end goal would be to send outreaches using the API.
    gaurav_kotak
    gaurav_kotakAnswer
    Expert ⭐️
    August 15, 2016
    Hi Ben, Currently we do not have an API for sending emails. Could you elaborate a bit more on what custom code you need to use vs a standard email template? Thanks, Gaurav
    View in thread

    2 replies

    gaurav_kotak
    gaurav_kotakAnswer
    Expert ⭐️
    August 15, 2016
    Hi Ben, Currently we do not have an API for sending emails. Could you elaborate a bit more on what custom code you need to use vs a standard email template? Thanks, Gaurav
    Translate
    johnny_burtchaell
    johnny_burtchaell
    Helper ⭐️
    December 13, 2016
    To add to Ben's post, within Microsoft Outlook there is a plugin that syncs Sent/Received emails to SFDC.

    Is there a similar plugin or add-on for Gainsight? My CSMs are wondering if there's an easier way to log their sent/received emails rather than doing a copy/paste.

    Thanks!
    Translate
    Terms & ConditionsAccessibility statement