We have a use case where CSMs are receiving outreaches for their customers that have usage reports embedded into it. The CSM reviews the report and forwards to their customer. We have found that using Apple mail on an Iphone (and also Outlook 2011) is sending the wrong reports when the email is forwarded.
For example, the CSM reviews an email for Customer 1, then reviews an email for Customer 2, and then reviews the email for Customer 3. They forward the email for Customer 3 to the customer. The customer then receives the email and the reports in the outreach are wrong. The reports contain the data for the previous 2 customers that the CSM had just reviewed these emails. Seems like Apple mail is caching the previous reports when you forward the subsequent emails.
If you view the emails on a computer, or gmail on a phone, they work just fine, and do not cause any errors when forwarded. Also, if you receive a copy of the email using the "send copy to" on the outreach setup, the emails come over just fine. If you send directly to the customer, the emails contain the correct reports.
It would be good to fix this with Apple mail so that CSMs are able to forward those emails over from their Iphone.
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Mandy, we are investigating this as a priority. Initial observation is that Apple Mail is incorrectly caching, but we are looking at what we can do to workaround this.
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