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denise_griffin
denise_griffin
Contributor ⭐️⭐️
August 2, 2017
Solved

How to change font of a token in Copilot templates (e.g., First Name)?

  • August 2, 2017
  • 6 replies
  • 195 views
When I test an outreach, the text produced from the "First Name" token is bigger than the text in the rest of template.  I can't find a way to change the font/size of the token text.  
    Best answer by alex_legay
    Hi Denise,

    It is recommended that you add the base text that you would like to use for the token and then apply your formatting to that. After that, highlight the text and convert it into a placeholder by hitting the button. This will ensure that the token is created with the correct formatting. It sounds like you are adding placeholders by hitting the placeholder button before any text is added, this can introduce a default format that might be different.

    See below:

    6 replies

    alex_legay
    alex_legayAnswer
    Helper ⭐️⭐️⭐️
    August 2, 2017
    Hi Denise,

    It is recommended that you add the base text that you would like to use for the token and then apply your formatting to that. After that, highlight the text and convert it into a placeholder by hitting the button. This will ensure that the token is created with the correct formatting. It sounds like you are adding placeholders by hitting the placeholder button before any text is added, this can introduce a default format that might be different.

    See below:

      denise_griffin
      denise_griffinAuthor
      Contributor ⭐️⭐️
      August 2, 2017
      Thank you.  So once the token is created, could you make it not a token and start over in order to change the font?  Is that the only way to do it?
      alex_legay
      alex_legay
      Helper ⭐️⭐️⭐️
      August 2, 2017
      There currently is no way to change a token back to original text. You would need to delete the token text and then add the base text back with formatting and make it into a placeholder.
      vinaykumar_konduri
      vinaykumar_konduri
      Helper ⭐️⭐️
      August 3, 2017
      With EmailBuilder 2.0 no need to delete the token. Just click on the token and change the font. it works
      denise_griffin
      denise_griffinAuthor
      Contributor ⭐️⭐️
      August 4, 2017
      Is EmailBuilder part of the normal Gainsight?  Do I have to change to Lightening?   Thank you!
      denise_griffin
      denise_griffinAuthor
      Contributor ⭐️⭐️
      August 4, 2017
      OK I see it now - all of our templates were created prior to EmailBuilder2.0.  But all new ones we create will have the ability to just click the token to change the font.  
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