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Brent Krempges
Gainsight Employee ⭐️
Brent Krempges
Gainsight Employee ⭐️
January 30, 2017

JO Enhancement Request for Manually Sending Emails

  • January 30, 2017
  • 3 replies
  • 39 views
Prospect recently requested the ability to manually send an email template from the C360 page versus a CTA. 

Use case example. The customer is on the phone and request documentation regarding a new feature. Rather than having to write an email and reference support docs, it would be ideal to reference the Co-Pilot repository and send directly from the C360 Timeline.

    3 replies

    praneet
    praneet
    Helper ⭐️⭐️⭐️
    February 1, 2017
    Hi Brent,
    The above-stated issue can be resolved with Email Assist.
      sidhu
      Gainsight Employee ⭐️
      sidhu
      Gainsight Employee ⭐️
      February 7, 2017
      If you have a playbook with an email assist task then you would be able to create this from within a cockpit section in C360 and then use that to send the email out. 

      We will think about ways in which we can allow sending manual email even more seamlessly.
      Brent Krempges
      Gainsight Employee ⭐️
      Brent KrempgesAuthor
      Gainsight Employee ⭐️
      February 8, 2017
      Where this is different than email assist, is the customer does not always want an associated playbook in order to send a templatized email. 

      To elaborate a little more from my previous example. The customer is on the phone and request documentation regarding a new feature (no CTA exists and they do not want to create one and associate a playbook that contains an email assist task). Rather, they would prefer to just open all email assist task and manually trigger using one button.
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