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darkknight
Expert ⭐️
November 2, 2016
Solved

Problem with Copilot and Data Spaces

I was trying to create a CoPilot power list using Data Spaces, but but it gives me an error "No account reference found in 'OPS: Tasks and Actions'.Create a account lookup to Salesforce Account object to proceed."



I opened a support ticket and was told "This is already a known issue. Our Product team has prioritized this issue and plan to make the fix available in the December Patch release."
kevin_ly
kevin_lyAnswer
Helper ⭐️
June 7, 2017
I was able to solve Jake's Issue.

One thing to make sure when adding Account ID in a DataSpace to make it useful for Copilot is it needs to look like this when added. ( Primary Account Reference)



This is how you would add it, by clicking to whats similar to screenshot below.

7 replies

gaurav_kotak
Expert ⭐️
November 3, 2016
Jeff, I believe, at this point, for it work, you will need to include both Account ID and Account Name string in the data space. Ideally, you shouldn't require Account Name string, which is something we will fix. Has anyone share with you the details of this workaround and does it work ? 
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darkknight
Expert ⭐️
November 3, 2016
Hey Gaurav! Yes both Account ID and Account Name are part of the data space already, but it doesn't work.
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Jeff Kirkpatrick
jake_smith
Contributor ⭐️⭐️⭐️⭐️⭐️
June 7, 2017
Any resolution for this? I'm getting the same error. Opening a support ticket.
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kevin_ly
kevin_lyAnswer
Helper ⭐️
June 7, 2017
I was able to solve Jake's Issue.

One thing to make sure when adding Account ID in a DataSpace to make it useful for Copilot is it needs to look like this when added. ( Primary Account Reference)



This is how you would add it, by clicking to whats similar to screenshot below.

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Ravinder Singh
Gainsight Employee ⭐️
Gainsight Employee ⭐️
April 20, 2021

I am getting the same error while working with MDA objects. However, the Data Spaces is working fine.

 

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sai_ram
Expert ⭐️⭐️
May 20, 2021

@Ravinder Singh sorry for the delay here. Is the issue still happening?

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Ravinder Singh
Gainsight Employee ⭐️
Gainsight Employee ⭐️
May 20, 2021

@sai_ram No it is resolved now. Thanks!

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