Answer
Re-Send Survey to Individual
We have a respondent that wants to re-enter her NPS. We distributed the survey using co-pilot. Is there a way to re-send her the survey link or would I have to include her in a new power list?
Best answer by sundar
A survey once responded can't be changed. Sending another survey will record another response and average out with previous score which is not something that you want to do.
Scott, Is there any other way you see here?
Scott, Is there any other way you see here?
HI Andrea has the person who wants to re-enter his NPS already responded to the original survey?
Yes. She wants to update her score
A survey once responded can't be changed. Sending another survey will record another response and average out with previous score which is not something that you want to do.
Scott, Is there any other way you see here?
Scott, Is there any other way you see here?
Andrea the only option here would be to delete the original survey response record. This will allow you to resend the survey to that person. You would need to delete both the record from the NPS Survey Response object (if it's an NPS survey) and also the record from the Survey Participant object.
Feel free to let me know if you would like me to walk you through building at the two delete queries.
Feel free to let me know if you would like me to walk you through building at the two delete queries.
That would be great. We're sending reminder emails Monday, so I'd like to be able to include the person in that batch
Great! Go ahead and shoot me an email and we can make sure this gets done today.
smorris@gainsight.com
smorris@gainsight.com
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