Skip to main content
andrea_gertz
andrea_gertz
Contributor ⭐️⭐️
November 12, 2015
Solved

Re-Send Survey to Individual

We have a respondent that wants to re-enter her NPS.  We distributed the survey using co-pilot.  Is there a way to re-send her the survey link or would I have to include her in a new power list?
    sundar
    sundarAnswer
    Expert ⭐️
    November 13, 2015
    A survey once responded can't be changed. Sending another survey will record another response and average out with previous score which is not something that you want to do. 

    Scott, Is there any other way you see here?
    View in thread

    6 replies

    smorrisgainsightcom
    smorrisgainsightcom
    Helper ⭐️⭐️⭐️
    November 12, 2015
    HI Andrea has the person who wants to re-enter his NPS already responded to the original survey?
    Translate
      andrea_gertz
      andrea_gertzAuthor
      Contributor ⭐️⭐️
      November 12, 2015
      Yes.  She wants to update her score
      Translate
      sundar
      sundarAnswer
      Expert ⭐️
      November 13, 2015
      A survey once responded can't be changed. Sending another survey will record another response and average out with previous score which is not something that you want to do. 

      Scott, Is there any other way you see here?
      Translate
      smorrisgainsightcom
      smorrisgainsightcom
      Helper ⭐️⭐️⭐️
      November 13, 2015
      Andrea the only option here would be to delete the original survey response record.  This will allow you to resend the survey to that person.  You would need to delete both the record from the NPS Survey Response object (if it's an NPS survey) and also the record from the Survey Participant object.

      Feel free to let me know if you would like me to walk you through building at the two delete queries.
      Translate
        andrea_gertz
        andrea_gertzAuthor
        Contributor ⭐️⭐️
        November 13, 2015
        That would be great.  We're sending reminder emails Monday, so I'd like to be able to include the person in that batch
        Translate
        smorrisgainsightcom
        smorrisgainsightcom
        Helper ⭐️⭐️⭐️
        November 13, 2015
        Great!  Go ahead and shoot me an email and we can make sure this gets done today.

        smorris@gainsight.com
        Translate
          Terms & ConditionsAccessibility statement