Reply-To functionality in Copilot
Would be great enhancement to co-pilot email sends to be able to set the Reply-To field to reply to multiple addresses. For example, when sending survey emails, would be great to allow replies to go to both the person overseeing surveys and the account manager.
Hey Katie,
Sorry it took a while to respond. The reply-To is restricted to one email address by protocol unless we Cc the others in the original email. We avoided Cc since it would skew the open / click stats. The only solution I see right now is to have a distribution list where the replies are sent to and have required folks in the distribution list.
Sorry it took a while to respond. The reply-To is restricted to one email address by protocol unless we Cc the others in the original email. We avoided Cc since it would skew the open / click stats. The only solution I see right now is to have a distribution list where the replies are sent to and have required folks in the distribution list.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.