We are sending emails via Copilot and are syncing them back to Salesforce. However, it appears they are syncing to the contact and not the account.
Is there a way to get the task to show on the account in Salesforce?
Sync Copilot emails to Account not Contact in SFDC
+5Director of CX and Scale Programs
+2Hey Lane, Just to be clear. You are creating "tasks" for these emails and then syncing those back to SFDC using our sync to SFDC feature correct?
Steve
Steve
Hi Lane,
Thanks for reaching out regarding email sync in Salesforce, however I would like to understand the use cases where you think it's more appropriate to sync contact related email activity to its account.
Thanks for reaching out regarding email sync in Salesforce, however I would like to understand the use cases where you think it's more appropriate to sync contact related email activity to its account.
+5We are checking the "Sync with Salesforce" box in Copilot.
+5Hi Praneet,
This may be the way we setup and use our Salesforce instance. But when we sync this to the contact it doesn't show on the account.
This may be the way we setup and use our Salesforce instance. But when we sync this to the contact it doesn't show on the account.
+2Team,
I am kicking this over into an idea as it is a feature request. I spoke with our SME in this area and here is what I understand:
Copilot - Syncs to the contact, not the account.
Email Assist - Syncs to the account
Praneet, I could see a use case for wanting to track them at both levels, especially for reporting purposes.
I am kicking this over into an idea as it is a feature request. I spoke with our SME in this area and here is what I understand:
Copilot - Syncs to the contact, not the account.
Email Assist - Syncs to the account
Praneet, I could see a use case for wanting to track them at both levels, especially for reporting purposes.
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