Ability to Bring Users in from SFDC as Inactive

Hi, 

Are there any updates to this?

CC: @alanclos 

Hi @cnichols. I don’t think there is a way to load them as inactive in the Connector job. However, you can use a rule to update the users once they are loaded. 

If you create a rule in the Rules Engine and pull all your Salesforce users, you can use an action called Load to User to update them. It would be easier if you could just load users directly from the Rules Engine as you would be able to default the Active field to Inactive but that’s unfortunately not possible. With the Load to User action, you can only update records. 

I know it’s not an ideal solution to have a connector job followed by the rule to clean up the data but hopefully it will get you to where you want to automatically.

Here’s an article on the Load to User action in the Rules Engine for some more help: 

https://support.gainsight.com/Gainsight_NXT/03Rules_Engine/02Admin_Guides/06Setup_Rule_Action_Types#Action_Type:_Load_to_User

@sai_ram  This is gonna be released in upcoming release.

@uday  - Thanks for the update on this! Looking forward to the release. 

@cnichols this is implemented now,

When importing users from Salesforce, the states (active/inactive) of the users will be honored. For example, inactive users from Salesforce will be imported as inactive users in Gainsight.

https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/Gainsight_Licenses_and_Permissions/User_License_Management#Gainsight_License_Types

FYI @soumitrasahu@sai_ram 

thank you @sakumar  - much appreciated.