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dariabrainerd
dariabrainerd
Contributor ⭐️⭐️⭐️
June 29, 2015

Ability to drag/drop Outlook Exchange Email activity into Cockpit or Chatter Feed

  • June 29, 2015
  • 5 replies
  • 63 views
We have a lot of email interactions that are inherently 'calls to actions' and that we would want to capture as a CTA in Gainsight. Or perhaps, the email relates to a task of a CTA (a follow-up, etc.). Our CSM team is still very much living in their email and not in their cockpit. We don't have the time to take the administrative step to 'document' the CTA for whatever the email exchange was about. It would be helpful if we could 'drag/drop' the email from outlook into the chatter feed or CTA. Or, it would be nice to even create a CTA directly from the email, keeping the thread and documentation intact. How are others handling the battle between Cockpit activity and organic customer activity that comes through via email? 

      5 replies

      kristin_f3c469
      kristin_f3c469
      Contributor ⭐️⭐️⭐️⭐️⭐️
      June 30, 2015
      I don't have a solution, but am getting the same question from our AMs as the ramp up on Gainsight.
      manu_mittal
      Gainsight Employee ⭐️
      manu_mittal
      Gainsight Employee ⭐️
      June 30, 2015
      Thanks for your comments, Daria. We, in the product team, are discussing providing an easy mechanism to log email and other activities in Gainsight (with or without a CTA). 
        dariabrainerd
        dariabrainerdAuthor
        Contributor ⭐️⭐️⭐️
        July 21, 2015
        Do we have an ETA on this? Thank you!
          heather_hansen
          heather_hansen
          VIP ⭐️⭐️⭐️⭐️⭐️
          February 8, 2016
          This has come up with our team quite a bit as well.  Would be great if similar to Saleforce there was an email that you could copy or send to that would include an email in GS on the C360 page.
          sai_ram
          sai_ram
          Expert ⭐️⭐️
          April 29, 2019
          Hi Daria, 

           

          This is can be achieved via Bcc Timeline feature.

          Please refer to this article for more info.

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